Frequently Asked Questions (FAQ)
The FAQ section is designed to provide our customers with essential information regarding shipping, returns, and product use. Below are the most common inquiries we encounter:
How long does shipping take?
Orders are typically processed within 1–3 business days. Shipping times can vary based on your location, and you will see the estimated shipping timeframe at checkout. For most locations, standard shipping usually means you can expect delivery within 3–7 business days after processing. We strive to ensure that your orders get to you as quickly as possible.
Do you offer returns?
Yes, we accept returns on unused items in their original packaging within 30 days of delivery. If you are not satisfied with your purchase, please contact us for assistance with the return process. We aim to make returns as straightforward and hassle-free as possible.
What is the 30-night comfort guarantee?
Our 30-night comfort guarantee allows you to try your pillow for a month. If it’s not the right fit for you, simply reach out to us, and we’ll work to resolve your concerns, including the option for an exchange or return.
Are your skincare products suitable for sensitive skin?
We prioritize the needs of our customers with sensitive skin. Our products are carefully selected to be gentle and effective, but we always advise checking the full ingredient list before use. Conducting a patch test is recommended, especially for those with known sensitivities.
How do I use the facial rejuvenation device?
For optimal results, use the facial rejuvenation device on clean skin after applying your choice of serum or mask. Start with the lowest setting and follow the included instructions. Consistent usage may improve your skin’s appearance over time.
Is the incense safe to use around kids and pets?
When burning incense, always ensure that you do so in a well-ventilated area. Use a heat-safe holder, and never leave burning incense unattended. It is important to keep it away from children, pets, and flammable materials to ensure safety.
If you have more questions not covered in this FAQ, feel free to reach out to our customer service team for personalized assistance. Your satisfaction is our priority, and we are here to help!